Leslie Young

Principal consultant assisting entrepreneurs, small to medium sized businesses with business development; start-up, strategy and advisor. Facilitator of workshops focused on all business topics including: emotional intelligence, business plans, financial projections, marketing etc.

Consult with small business owners to assess their business needs and goals. Assist with Business Startup development including Licensing, Permits, Business Plans, Business Strategy, Competitive Market Analysis and Social Marketing

Consult and lead workshops with small business owners to assess their business needs and goals. Assist with Business Startup development including Licensing, Permits, Business Plans, Business Strategy, Competitive Market Analysis and Social Marketing

Achieved a 37.4% increase to the bottom line with 50% less overhead by leading a growing team through strategic alignment that resulted in a cohesive work culture. Deployed new company initiatives throughout the organization by driving operational effectiveness by measuring and managing change.

• Design, oversee and implement business strategies, plans, system operating procedures

• Map out and design all sales functions, software, sales process, training 

• Set comprehensive goals for performance and growth yielding a 37.4% increase to the bottom line with 50% less overhead

• Establish policies that promote company culture and vision Responsible for daily operations of all major department executives (IT, Marketing, Sales, Finance etc.)

• Lead employees to encourage maximum performance and dedication

• Evaluate performance by analyzing and interpreting data and metrics

• Assist in fundraising ventures

• Assisted in expansion of activities (investments, acquisitions, corporate alliances etc.)

• Manage relationships with partners/vendors

Led an Insides Sales team across nine regional offices, supporting a National Outsides Field team. Developed and measured department maturity assessments as well as policies and procedures that supported meeting B2B acquisition and revenue growth targets. 

• Directed All National Account Campaigns for the company's Major Acquisitions resulting in over $4.2 million annual gross attainment.

• Achieve growth and hit sales targets by successfully managing the sales team

• Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence

• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives

• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs

• Present sales, revenue and expenses reports and realistic forecasts to the management team Identify emerging markets and market shifts while being fully aware of new products and competition status

Managed a region B2B Inside Sales team in generating quality business focused on opportunity conversion. In partnership with HR introduced creative and innovative business approaches including but not limited to performance management, talent management, and tailored to market shifts of millennial and Gen Z workforce. 

• Developed a strategic business plan from scratch by leveraging resources and developing a Call Center model for the organization from scratch

• Established Model Call Center for replication Company wide

• Increased commencement new hire productivity by 80%

• Developed and Structured Onboarding and Ongoing Training Platform for Inside Sales Company Wide 

• Led CRM Configuration and task teams

• Led group of High Potentials within the organization in Leadership and Development Mentorship

• Directed All Major National Account Campaigns for company sale acquisitions

• 2018 Employee of the Year Award

Responsible for all aspects of Branch Operations; Underwriting, Compliance, P&L, as well as managed all loan approvals. Successfully passed all company audits. 

• Managed the developing and execution of personal financial loans. 

• Oversaw all branch operations while adhering to compliance policies and procedures. 

• Responsible for Branch P&L Managed all approvals, credit limit negotiations, and underwriting of all loans 

• Analyzed both risk and profitability in customer approvals

• Recruited, hired, and on boarded all new staff 

• Developed tools and resources for Training and Development

• Responsible for community business development and brand sponsorship

• 2012 Rookie of the Year Award

•  2013 Quality Excellence Award

•  2013 Overall Performance Award

•  2013 California Elite, Galaxy of Thanks Recognition (Twelve times)

•  Six Time Winner of Team Member of the Month 

•  Four Time Winner of Branch of the Month as Branch Manager